At Naz Fashion, we are committed to providing you with the best shopping experience. If you have any questions, concerns, or feedback, please reach out to us using the details below.

---

1. Customer Support

For general inquiries, order status, shipping, or product information, our support team is available to assist you.

• Email: hello@nazfashion.in

• Phone/WhatsApp: +91 89254 92794

• Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

---

2. Grievance Redressal

In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules 2020, we have appointed a Grievance Officer to address any consumer complaints or issues.

If your concern has not been resolved by our standard customer support, you may escalate the matter to our Grievance Officer. We aim to acknowledge your grievance within 48 hours and resolve it within 1 month of receipt.